By purchasing a service agreement plan from Thrive Online for your social media management or digital marketing management, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. You agree to be bound by these terms and enter into a contract with Wasp Global Ltd trading as Thrive Online.
If you do not agree with any of these terms, you must notify us before paying your first invoice.
Definitions: In the following Terms, Wasp Global Ltd shall be referred to as both the ‘Company’ and/or ‘Thrive Online. The social media management service or digital marketing management service and any corresponding plans, upgrades or addons will be referred to as the ‘Service’. You (the customer) agreeing to this agreement will be referred to as ‘You’, ‘Your’ or ‘Yourself’ depending on context, including non-capitalised variations of those references.
Both parties including the Company and You may decide that the Service is no longer suitable, applicable, relevant or required. You have the right to cancel the Service at any time before your current billing period ends. You must notify the Company in writing should you wish to cancel your Service. We will not charge you for upcoming months as long as you provide us with written notice of your intention to cancel the Service.
Likewise, the Company may decide to cancel the Service for any reason and we reserve the right to at any time. In doing so, we will not collect any further payment and should a pro-rata refund be required, this will be provided to You.
The materials, content and information provided on your behalf by the Company in the fulfilment of the Thrive Online Service are provided on an ‘as is’ basis. The Company makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
Further, the Company does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials and/or content provided in the fulfilment of the Service. The Company makes no guarantees to performance increases or decreases as a result of using the Service, including but not limited to social media/digital marketing account growth, sales, revenue or follower increase results as a result of using the Service. Any discussion, whether written or verbal, with regards to performance is purely for indicative and informational purposes only and does not constitute a promise or guarantee of service level.
In no event shall the Company or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials provided by the Company, even if the Company or a Company authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you. If you operate in a regulated industry, the responsibility lies on you to provide the Company with a brief as to how the Company can ensure content delivered as part of the Service conforms to such regulation. You agree that the Company cannot be held liable for any material provided during the course of the Service and provides no guarantee, implied or otherwise, as to the conformity of the material in relation to regulations imposed on your industry. You also agree that the Company or its suppliers are not liable for any damages as a result of non-conformity. It is your responsibility to check for compliance and provide notice where non-compliance is at risk or has occurred.
The Company makes a best effort to evaluate any linked content included in social media posts created for your pages and profiles. This includes website links, graphics and artefacts or video content. The inclusion of any link does not imply endorsement by the Company of the site and the Company is not responsible and cannot be held responsible for the accuracy of third party links, websites and/or content or their website security.
The Company may revise these terms at any time without notice. By entering into this agreement with Thrive Online you are agreeing to be bound by the then current version of these terms of service. If any changes occur, we will make a best effort to notify you by email.
The Company retains no ownership or copyright on the social media posts or content created and corresponding content created through fulfilling the Service as provided to you. You are free to distribute the content on your social media channels and re-distribute at a later date without our written permission. If you fail to pay any upcoming invoices, your Service will stop and no future posts will be created. You will retain ownership of any previously created posts from previously paid billing months. The Company does, however, reserve the right to share posts, content and social media/digital strategies with external contacts and clients as a marketing tool as examples of the work we’re able to carry out.
You must be at least 18 years of age or the age of majority within your country to enter into this with the Company.
The Company offers a 14 day money back guarantee of the service. If you are unhappy with the quality received you are entitled to request a refund and cancellation of your service plan within the first 14 days of the starting (at the point of paying the first invoice. If this right is used, you must delete all content created and provided by the Company and the copyright for such content returns to the Company. A refund will then be issued through Stripe minus Stripe fees which are non-refundable.
In order to provide the Service, the Company will require information which may be sensitive in nature from You. This includes but is not limited to pitch decks, supporting resources and marketing materials, branding and brand guidelines, news and upcoming events, public or non-public information and social media account information.
The Company will only use this information to fulfil the purpose of the Service and handle it according to the laws of the GDPR. You are free to request the removal of this data at any time by contacting your account manager through email, or email@example.com failing that.
The Company is not responsible for the accidental release of non-public information, data or private information, although we endeavour to keep all information and data provided to us secured through technological and human means of protection.
These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom and you irrevocably submit to the exclusive jurisdiction of the courts in that location. Any conflicts, disagreements or issues that arise in the course of the relationship between the Company and You will be resolved in accordance with the interpretation of applicable laws in the United Kingdom.
If you have any questions about these terms of service or wish to request information, please contact firstname.lastname@example.org