Thrive Online Policy & Information PagesGDPR

Our contact details ‍

Wasp Global Limited trading as Thrive Online

Registered Office:
Collingwood Buildings
38 Collingwood Street
Newcastle Upon Tyne

Phone Number: 0191 269 6912


The type of personal information we collect 

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)
  • IP Addresses
  • Social media account details and authorisation tokens
  • Address details
  • Telephone numbers
  • Email addresses

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Provision of the software dashboard
  • Connecting and maintaining the connection to social networks
  • Creating and scheduling your social media content
  • Posting to your social network profiles

We also receive personal information indirectly, from the following sources in the following scenarios:

  • Internal analytics
  • System and software improvements
  • Calibrating our software tools
  • Improving and creating new features

We use the information that you have given us in order to fulfil the service or services that you have ordered from Thrive Online.

We may share this information with subcontractors, employees, contractors and approved partners to fulfil our obligations as a service provider.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

 (f) We have a legitimate interest.

How we store your personal information 

Your information is securely stored.

 We keep your personal information including contact information and social network information for the duration of time required to fulfil your order on an ongoing basis. We will then dispose your information by deleting your information within a period of 6 months after your order is complete or you’ve notified us in writing that you no longer wish us to continue with the Thrive Online subscription service.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at if you wish to make a request.

How to complain‍

If you have any concerns about our use of your personal information, you can make a complaint to us at

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane

Helpline number: 0303 123 1113

ICO website: